Citibank United Arab Emirates

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Citibank N.A., United Arab Emirates
Subsidiary of Citigroup
Industry Banking, financial services
Founded 1964; 55 years ago (1964)
Headquarters Citibank U.A.E.
Al Wasl Branch
United Arab Emirates
Area served
United Arab Emirates
Key people
Gonzalo Luchetti, Citi EMEA and Asia Head of Consumer Banking
Elissar Farah Antonios, Citi U.A.E. Chief Country Officer
Dinesh Sharma, Citi Middle East Head of Consumer Banking
Venkat Mahadevan, Citi Middle East Wealth Management Head[1][2]
Products Credit cards
Retail banking
Commercial banking
Investment banking
Private banking
Financial analysis
Footnotes / references

Citibank National Association, United Arab Emirates (Arabic: سيتي بنك‎) commonly known as Citibank U.A.E.,[4] is a franchise subsidiary of Citigroup,[5] a multinational financial services corporation headquartered in New York City, United States. Citi U.A.E. is connected by a network spanning 98 markets across the world. The phone support call center for Citibank U.A.E. retail banking clients is based at Citibank Bahrain.[6]


Established in 1964, when the Citibank U.A.E., opened its first branch in Dubai. A second branch in Abu Dhabi was opened in 1971.[7]


Citibank U.A.E. has full service branches in only three of the seven Emirates, Abu Dhabi, Dubai and Sharjah.[8]

Products & Services[edit]

Citibank U.A.E. offers consumers and institutions a range of financial products and services, including consumer banking[9] and credit; corporate[10] and investment banking; institutional equity research and sales; foreign exchange,[11] credit cards,[12] commercial banking; and treasury and trade solutions and an E-Brokerage.

Bank account requirements[edit]

Since 2015, Citibank U.A.E. requires new retail banking clients to maintain 35,000 AED, or multi-currency AED equivalent minimum balance for a basic current/checking account with a debit card.[13][14][15]

Online brokerage[edit]

The Dubai International Financial Centre (DIFC) domiciled, Citibank U.A.E. E-Brokerage for DIY Investors.[16] charges 1% of traded amount per transaction and 0.2% custody fees per year, calculated on the average balance of assets under custody and charged quarterly.[17] This fee structure is considered very high compared to Interactive Brokers or Charles Schwab. Whereby Interactive Brokers are charging only 1 cent per share[18] and Charles Schwab charging $4.95 per trade or even zero[19] for some of their exchange traded funds (ETFs), while also offering more technically advanced trading platforms.

Capital Markets & Investment Banking Operations[edit]

In Dubai, operations are based at Dubai International Financial Centre (DIFC)[20][21][22] licensed under Citigroup Global Markets Ltd.[23] and Citibank, N.A. (DIFC Branch),[24][25] started in 2006.

In Abu Dhabi, operations are based at Abu Dhabi Global Market (ADGM),[26][27][28][29][30][31] licensed under Citibank N.A.,[32] started in 2018.

Offshore booking center[edit]

Citibank U.A.E. is also used an offshore booking center for loans, and other products, for tax efficiency purposes.[33][34]

Digital wallet support[edit]

Citibank U.A.E. used to support their own Citi Pay[35][36] digital wallet for their debit and credit cards. This mobile wallet was discontinued on 30 June 2019. Samsung Pay, Apple Pay and Google Pay are not supported.

Multi-factor authentication[edit]

Only the less secure SMS one-time PIN messages to registered mobile numbers are supported. Software or hardware based token authentication devices are not supported.

See also[edit]


  1. ^ "Citi U.A.E. Opens Citigold Lounge in Abu Dhabi". Al Bawaba. 2019-01-14. Retrieved 2019-01-14.
  2. ^ "Citi U.A.E. opens Citigold lounge in Abu Dhabi". MENA Herald. Retrieved 2019-01-14.
  3. ^ "Citigroup Inc. 2017 Form 10-K Annual Report". U.S. Securities and Exchange Commission.
  4. ^ "General Terms & Conditions - Citibank UAE". Retrieved 2019-01-14.
  5. ^ "Citi | Europe, Middle East & Africa | United Arab Emirates". Retrieved 2019-01-14.
  6. ^ Sipra, Adnan (2018-10-18). "CEO Interview: Usman Ahmed". Bloomberg Businessweek Middle East. Retrieved 2019-01-18.
  7. ^ "About us - Citibank UAE". Retrieved 2019-01-14.
  8. ^ "Citibank UAE Locations, Branches, ATM - Citibank Dubai". Retrieved 2019-01-14.
  9. ^ "Open Personal Bank Account in Banking in UAE". Citibank UAE. Retrieved 2019-01-14.
  10. ^ "Citibank Corporate Banking Solution". Citibank UAE. Retrieved 2019-01-14.
  11. ^ "Foreign Exchange Rates, USD Euros, Foreign Investment". Citibank UAE. Retrieved 2019-01-14.
  12. ^ "Credit Card Products, Apply for Credit Card Online". Citibank UAE. Retrieved 2019-01-14.
  13. ^ "Citibank requires new customers to maintain Dh35,000 minimum balance". Retrieved 2019-01-21.
  14. ^ "Citibank's new UAE customers told to have Dh35,000 minimum account balance". The National. Retrieved 2019-01-21.
  15. ^ "HOW TO APPLY - Citibank UAE". Retrieved 2019-01-21.
  16. ^ "ETFs, E-Brokerage, Online Trading Service and Security Brokerage - Citibank UAE". Retrieved 2019-01-14.
  17. ^ "Citibank U.A.E. - Schedule of Charges" (PDF). Retrieved 21 January 2019.
  18. ^ "Commissions | Interactive Brokers". Retrieved 2019-01-25.
  19. ^ "Pricing". Schwab Brokerage. Retrieved 2019-01-25.
  20. ^ "Citi Establishes New Offices at Dubai International Financial Center". Retrieved 2019-01-21.
  21. ^ Dubai. "Citigroup to expand in the Middle East with DIFC Licence". Dubai International Financial Centre (DIFC). Retrieved 2019-01-21.
  22. ^ Reporter, A. Staff. "Citigroup to set up offices at DIFC". Khaleej Times. Retrieved 2019-01-21.
  23. ^ Dubai. "CITIGROUP GLOBAL MARKETS LIMITED". Dubai International Financial Centre (DIFC). Retrieved 2019-01-21.
  24. ^ Dubai. "Citibank, N.A." Dubai International Financial Centre (DIFC). Retrieved 2019-01-21.
  25. ^ "Company Overview of Citibank N.A., United Arab Emirates".
  26. ^ "Citi to Establish New Branch Office in ADGM". Retrieved 2019-01-21.
  27. ^ Jr, Bernd Debusmann. "CitiBank granted licence to open Abu Dhabi branch". Retrieved 2019-01-21.
  28. ^ "Citigroup to set up branch in ADGM". Retrieved 2019-01-21.
  29. ^ "Citigroup receives Abu Dhabi Global Market branch licence". The National. Retrieved 2019-01-21.
  30. ^ "Citi granted license to set up Citibank branch in Abu Dhabi". Arab News. 2018-10-30. Retrieved 2019-01-21.
  31. ^ "Citi to open Abu Dhabi office". Gulf Business. 2018-10-30. Retrieved 2019-01-21.
  32. ^ "CITIBANK N.A. (000001426) [Branch of a Foreign Company]". Retrieved 2019-01-21.
  33. ^ "Citigroup plans to grow offshore booking center in UAE: executive". Reuters. 2018-10-02. Retrieved 2019-01-25.
  34. ^ Research, Zacks Investment. "Citi (C) Strategizes to Propel UAE's Offshore Booking Center". Zacks Investment Research. Retrieved 2019-01-25.
  35. ^ "Citi Pay® - Mobile Wallet App, Tap and Pay". Citibank UAE. Retrieved 2019-01-18.
  36. ^ "Citi Pay UAE - Apps on Google Play". Retrieved 2019-01-18.

External links[edit]